FAQ
Who is DTGruelle?
Headquartered in the United States since 1982, DTGruelle (DTG) has been a leading Freight Forwarder and U.S. Customs Broker in the global logistics industry. Our commitment to excellence ensures seamless access to ocean and air carriers and vital U.S. Government Agencies, empowering enterprises to navigate the intricacies of global trade effectively. With a proven track record, we offer tailor-made solutions derived from in-depth expertise, adapted to the unique needs of our clients.
DTGruelle's comprehensive approach addresses more than transit challenges. By helping to streamline shipping, enhancing compliance, and reducing overhead costs, we enable tangible benefits. DTGruelle’s goal is to collaborate closely with clients during sourcing and procurement. This allows us to optimize logistics solutions, resulting in lowered expenses, accelerated cycle times, heightened compliance, and elevated client satisfaction.
What services does DTGruelle offer?
DTGruelle specializes in international and domestic transportation services as well as US Custom Brokerage services. Our services include:
• Domestic shipments
• Warehousing & Storage
• Consolidations / Deconsolidation
• Cross-docking
• International Multimodal shipping, to include:
- Full Container Load (FCL)
- Less than Container Load (LCL)
- Project Breakbulk and Roll-On Roll-Off (RORO)
- Temperature-Controlled Ocean Freight Services (Refrigerated Containers)
- Consolidated and Dedicated Services for Sensitive Cargoes (BIS, ITAR, Military and Explosives)
- Foreign to Foreign Shipping (F2F)
• AES filing
• Dangerous Goods (DG) packing
• Cold Chain
• DDTC Commodity Jurisdiction Submissions
• Road permits for oversized freight with escort
• ITAR License Filing Preparations
• BIS Commodity Classification Submissions
• BIS 3rd-Party License Filing
• BIS De Minimis
• BIS Appointed U.S. Forwarding Agent Exporting
• ATF National Firearms Act Form-9, Section 3 CBP Endorsement Procedures
• ATF Form 6.a Document Generation
• ATF Licensing & Permit Preparations
• PHMSA Explosive Letter Application Submissions
• HAZMAT 24-hour Emergency Response Information Service
• Door-to-Door Hazardous Materials & Energetics Transport
• U.S. Harmonized Tariff Schedule & Schedule B Classification Assistance
• DOT 49CFR, IATA, radioactive material, certified personnel
• National Licensed US Customs Broker - DTG works directly with US Customs & Border Protection (CBP), as well as other Government Agencies, including FDA, FWS, USDA, DOT, NHTSA, EPA, ATF, TTB, DEA, FCC, NOAA, APHIS, USFS
• Adhere to all guidance and regulation in regard to the Convention on International Trade in Endangered Species of Wild Fauna and Flora (CITES) as well as the Lacey Act
• USDA certified with the Animal Welfare Act (AWA) Certificate No. 23-H-0063 - DTG is able to customs clear and transport cats, dogs, and birds.
What information is needed for a quote?
To request a quote, send us an email to exports@dtgruelle.com or imports@dtgruelle.com. Please include:
• Commercial invoice OR value of cargo
• Commodity description
• Number of packed packages
• Weight and dimensions of freight (length x width x height)
• Value of the commodity you wish to ship
• Pickup/delivery location
• Terms of the transaction (Incoterms under which the freight will be transported (Ex-works, Delivered-at-Place, Delivered-Duty-Paid, Door-to-Door, Door-to-Airport, the party responsible for paying duties and taxes, etc.).
What is DTGruelle’s service coverage area?
DTGruelle is a US-based logistics company that specializes in coordinating freight to hard-to-reach locations around the world. Our operational network, built over the last 41 years, currently spans more than 150 countries.
What are DTGruelle’s delivery rates?
Our competitive delivery charges are based on multiple factors, including the nature of the goods, pickup, and delivery points, and the intricacy of the route. Fuel surcharges, market variations affecting airfreight and steamship transportation, and the availability of truckers and multimodal equipment substantially influence delivery rates.
For questions about rates, please contact our imports (imports@dtgruelle.com) or exports (exports@dtgruelle.com) departments directly.
What types of freight does DTGruelle handle?
DTGruelle moves commercial goods, general commodities, as well as freight of all kinds (FAK) on a routine basis. We particularly specialize in controlled commodities regulated by such bodies as ITAR, BIS, ATF, and PHMSA. We also handle oversized freight/project cargo and cold chain.
What payment methods does DTGruelle accept?
DTGruelle offers various payment options, including ACH, wire transfer, credit card, CargoSprint, and PayCargo.
Please contact our accounting department at accounting@dtgruelle.com for more information.
How can I contact customer service?
For U.S. Export services, please contact exports@dtgruelle.com
For U.S. Import services, please contact imports@dtgruelle.com
For Accounting questions, please contact accounting@dtgruelle.com
For all other questions, inquiries, or emergencies, please contact sales@dtgruelle.com
Please also feel free to call our office directly at +1 (412) 262 2755
Office hours: Mon - Fri 7 AM - 5 PM (excluding national holidays)
How do I arrange a pickup?
Contact your freight coordinator directly or contact our export team (exports@dtgruelle.com) or import team (imports@dtgruelle.com) to arrange a pickup.
Both our Imports and Exports departments also handle domestic freight shipments.
What are the requirements for shipping cargo internationally?
There are various moving parts to transporting freight internationally. To receive a quote or make a booking, DTGruelle requires a commercial invoice and packing list of the cargo you are looking to move. More information may be required depending on the service and commodity.
Necessary documents include:
• Commercial invoice OR value of cargo
• Commodity description
• Number of packed packages
• Weight and dimensions of freight (length x width x height)
• Value of the commodity you wish to ship
• Pickup/delivery location
• Terms of the transaction (Incoterms under which the freight will be transported (Ex-works, Delivered-at-Place, Delivered-Duty-Paid, Door-to-Door, Door-to-Airport, the party responsible for paying duties and taxes, etc.).
Contact our export department (exports@dtgruelle.com) or import department (imports@dtgruelle.com) for further assistance.
Where can I track the status of recent shipments?
DTGruelle offers an online tracking system through LogixBoard, where you can see the status of all your ongoing shipments with us.
To set up an account on LogixBoard, reach out to sales@dtgruelle.com or contact your freight coordinator directly for details on your shipment.
Can I get a summary of previous shipments?
Yes. Any shipments handled via DTGruelle will also be visible on our client’s individual accounts found on Logixboard. This process happens automatically without any input required from our clients. DTGruelle also maintains physical and digital records for a minimum of five years. Please contact your freight coordinator directly for questions about your shipment history at DTGruelle.
What are your hours of operation?
Standard hours: Mon - Fri 7 AM - 5 PM
Warehouse (deliveries/pickups) hours: Mon - Fri 7 AM - 4:30 PM
DTGruelle is closed for the following national holidays:
• Labor Day
• 4th of July
• Memorial Day
• Easter Monday
• New Year’s Day
• Christmas
What happens if a shipment is not completed due to damage and/or loss?
DTGruelle aims to maintain reliable oversight of cargo during shipping, but unforeseen incidents can occur. Our representatives will work diligently to recover lost or damaged goods, but should recovery not be possible, we offer insurance coverage for the expense of lost or damaged merchandise. To learn more about our rates for freight insurance, please inquire when requesting a quote.
What types of hazardous materials can DTGruelle transport?
DTGruelle can transport DOT hazardous goods classes 1-9, including batteries, explosives, flammables, toxic materials, oxidizers, radioactive materials, and more.
How can I calculate my shipment’s transit time?
Transit time is impacted by a multitude of variables such as, but not limited to: Commodity type, hazardous class, known shipper vs. unknown shipper, pickup and delivery locations, international airfreight vs. ocean freight, domestic trucking, geopolitics, weather-related events, and more.
How do I file a claim for damaged and/or lost freight?
To start a claim with our company, please contact the broker who handled your shipment, and they will assist you through the process.
How can I open an account with DTGruelle?
To open an account with DTGruelle, send us an email to exports@dtgruelle.com or imports@dtgruelle.com.
What are DTGruelle’s cybersecurity measures?
DTGruelle adheres to the strict framework laid out in the Cybersecurity Maturity Model Certification (CMMC) published by the National Institute of Standards and Technology (NIST).
What are DTGruelle’s capabilities?
DTGruelle (DTG) has established a reputation over four decades as a dependable provider of Customs Brokerage and Freight Forwarding services. Our national U.S. Customs Broker license authorizes us to facilitate Customs Clearances at all U.S. points, which includes Ocean Ports, Airports, and Border Crossings. In addition to our core offerings, we extend ancillary U.S. Customs services, such as duty drawback, letter of credit, FTZ, Form 6 processing, as well as CITES and Lacey Act support. DTGruelle operates under the status of a Class-3 Bonded warehouse, which U.S. Customs officially recognizes. Our warehouse has a designated secure zone accommodating elevated value and sensitive cargo.
Moreover, our export personnel exhibit the necessary expertise required for safely handling and processing hazardous cargo, backed by HAZMAT training. Our authorization by DCMA enables us to manage Duty-Free imports for the U.S. Government. DTGruelle has been recognized by the Federal Maritime Commission (FMC) as a bonded NVOCC, demonstrating our integrity in maritime logistics. We are empowered to issue self-authored House Bills of Lading for cargo originating from China due to our China registration, coupled with Bonded and Licensed MOC NVO status.
Furthermore, DTGruelle upholds stringent security standards through background checks aligned with TSA & C-TPAT directives, holding IATA registration and TSA certification as an Indirect Air Carrier. With Cargo Network Services certification, DTGruelle boasts a robust network to enhance its services. Our compliance with essential regulatory requirements is evident, as we are registered with the Department of Commerce, acknowledged by the Department of State Directorate of Defense Trade Controls (DDTC) and ATF, and as a C-TPAT registered entity, our Transport System meets the approved criteria for secure international trade. Lastly, we are proud to be recognized on a global level as a Level-2 service provider registered with the United Nations, and we remain actively involved in the industry as a dedicated member of the Cargo Airline Association.
DTGruelle NAICS codes:
• 484230 Specialized Freight (except Used Goods) Trucking, Long-Distance
• 483111 Deep Sea Freight Transportation
• 541614 Process, Physical Distribution, and Logistics Consulting Services
• 481212 Nonscheduled Chartered Freight Air Transportation
• 483113 Coastal and Great Lakes Freight Transportation
• 481219 Other Nonscheduled Air Transportation
• 483211 Inland Water Freight Transportation
• 561910 Packaging and Labeling Services
• 492110 Couriers and Express Delivery Services
• 481112 Scheduled Air Freight Transportation
• 926120 Regulation and Administration of Transportation Programs
• 492210 Local Messengers and Local Delivery
• 561410 Document Preparation Services
• 488510 Freight Transportation Arrangement
For more information on DTGruelle’s range of capabilities and certifications, please contact us at sales@dtgruelle.com.